Plain-English Summary
This page tells you how to contact BowerNest for different purposes, including general enquiries, privacy concerns, security reports, and legal matters. We also explain how to make a formal complaint and where to escalate if you are not satisfied with our response.
1. Legal Entity
| Detail | Information |
|---|---|
| Legal Entity | BowerNest Australia Pty Ltd |
| ABN | 94 690 107 601 |
| ACN | 690 107 601 |
| Registered Address | Spring Farm, NSW 2570, Australia (full address available upon formal legal request) |
| Principal Place of Business | Spring Farm, NSW 2570, Australia |
2. Contact Information
| Purpose | Contact |
|---|---|
| General enquiries | [email protected] |
| Privacy enquiries and requests | [email protected] |
| Security vulnerability reports | [email protected] |
| Legal notices and enquiries | [email protected] |
| Accessibility feedback | [email protected] |
| General support | [email protected] |
| Pilot program enquiries | [email protected] |
3. Complaints Procedure
If you wish to make a formal complaint about BowerNest's handling of your personal information or any aspect of the Service, please follow these steps:
- Contact us: Submit your complaint in writing to the relevant email address listed above, or to [email protected] for general complaints.
- Acknowledgement: We will acknowledge receipt of your complaint within five business days.
- Investigation: We will investigate your complaint and provide a written response within 30 days of receipt.
- Resolution: If we are able to resolve your complaint, we will inform you of the outcome and any actions taken.
- Escalation: If you are not satisfied with our response, you may escalate your complaint to the relevant external body (see below).
4. External Escalation
If you are not satisfied with BowerNest's response to your complaint, you may contact the following external bodies:
| Body | Purpose | Contact |
|---|---|---|
| Office of the Australian Information Commissioner (OAIC) | Privacy complaints | www.oaic.gov.au |
| Australian Competition and Consumer Commission (ACCC) | Consumer rights complaints | www.accc.gov.au |
| NSW Fair Trading | Consumer complaints (NSW) | www.fairtrading.nsw.gov.au |
| Australian Human Rights Commission | Discrimination and accessibility complaints | humanrights.gov.au |
5. Service of Legal Notices
Formal legal notices to BowerNest Australia Pty Ltd should be directed to [email protected]. We will acknowledge receipt of legal notices within two business days.
This policy is part of the BowerNest Legal Policy Framework (Version 1.0). If you have questions about this policy, please contact us at [email protected]. This document should be reviewed by qualified legal counsel before reliance.